Privacy Policy
Effective Date: 27 May, 2026
At Kings Hospital, we are committed to protecting the privacy and confidentiality of patient information, including information shared during in-person and telemedicine consultations.
1. Information We Collect
We collect only the information necessary for medical care and hospital operations, including:
- Patient name, phone number, and address
- Age and gender
- Medical history, prescriptions, reports, and diagnostic records
- Information shared during telemedicine consultations, including documents, reports, and consultation-related communication
2. Why We Collect Information
We use patient information only for legitimate healthcare and operational purposes, including:
- Medical treatment, diagnosis, and follow-up care
- Appointment scheduling and management
- Telemedicine consultation services
- Communication regarding reports, prescriptions, and medical advice
- Legal, regulatory, or government compliance requirements
3. Telemedicine Consultations
Patients opting for telemedicine services acknowledge and agree to the following:
- Telemedicine consultations may be conducted through approved communication platforms such as WhatsApp
- Patients may be required to share medical records, reports, images, or prescriptions digitally for evaluation
- Certain medical conditions may require physical examination, laboratory testing, or in-person consultation at the hospital or a nearby diagnostic center
- Emergency patients and admitted hospital patients may take precedence over telemedicine schedules
- Messaging services are intended only for healthcare-related communication associated with scheduled consultations
- Chat-based medical support outside the scheduled consultation process is not provided
4. Sharing of Information
We do not sell or commercially share patient data. Information may be shared only when necessary with:
- Doctors, consultants, and hospital staff involved in patient care
- Diagnostic laboratories, pharmacies, or referral hospitals when required for treatment
- Insurance providers for claims processing
- Legal or government authorities when required by applicable law
5. Data Security
We take reasonable measures to protect patient information, including:
- Restricted access to medical records
- Secure storage of physical and digital records
- Confidentiality obligations for hospital staff and medical professionals
- Controlled handling of information shared during telemedicine consultations
6. Data Retention
Medical records and consultation-related information are retained as required for treatment continuity, operational purposes, and legal compliance.
7. Consent
By availing consultation or telemedicine services at Kings Hospital, patients consent to the collection, use, and handling of their information as described in this Privacy Policy.
8. Contact Us
For any questions regarding this Privacy Policy or patient data handling practices, please contact via email at kingshospitaljodhpur@gmail.com